Did you know that there are some quick and easy things you can do to make your Internet faster and your computer perform better? Wanna know more? I’m on top of it.
Welcome to episode number 4 where we’re going to be talking all about networking, the Internet, and the computers we use with them.
First, whether you use a desktop, a laptop, a tablet, or just your smartphone, they’re all the same thing at their core – computers. And if you’re like me, I’m sure you’ve experience your computer running slower than usual at some point. Well in this episode, we’ll learn how to keep your computer performing at its best.
Second, whether you live in an apartment or a huge house, you probably have a router wirelessly sending Internet to your computer to use. But have you ever noticed that the connection is weaker in some areas than others? Well in this episode, we’ll learn how you can use a mesh network to make your Internet faster.
And finally, if you work in a company where you connect to their internet, I’m sure you’ve wondered before – is someone spying on what I’m doing online? And if they are, what do they care about? Well in this episode, we’ll learn the truth…and a whole lot more.
My guest today is Matt Tochterman, who is a Network Specialist at the University of Washington. He has a ton of experience working not only in network support but in computer support as well. He also has a ton of experience practicing patience. We’ll learn why by hearing some of his best/worst/and funniest stories supporting employees.
- What is a network specialist? 3:10
- How did you get into working as a network specialist? 4:13
- Are network specialists spying on employees? 5:38
- What happens when an employee accesses NSFW content? 10:16
- What % of employees see network specialists as “big brother”? 13:41
- How do you prioritize bandwidth? 17:05
- What can you do with a gigabit Internet connection? 20:38
- What smart devices do you have on your network? 22:37
- What is a mesh network? 27:41
- Mesh network: case study 32:10
- Does being a network specialist make you better at networking with people? 37:23
- Common IT support categories 40:46
- Dealing with frustration from supporting employees 43:07
- Zen and the art of IT support 44:43
- Learning to be patient people that need tech support. 47:34
- Friends that only act like friends when they want tech support 51:25
- That one time a computer I was trying to fix caught on fire 52:43
- Have you tried turning it off and on again? 54:01
- What is RAM? 55:50
- Humor (Pebkac & Layer 8 Issues) 57:09
- Do you solve employee’s issues for them or show them how to solve on their own? 58:23
- Awkward moments remotely connecting to other people’s computer 59:21
- Remote desktop and practical jokes 59:56
- What was your worst experience supporting an employee? 1:01:45
- What was your funniest experience supporting an employee? 1:03:54
- Frustrating employee support experiences 1:05:07
- What solution have you come up with to support a customer that would make MacGyver proud? 1:09:38
- How to effectively manage your electronics cables 1:12:06
- What can someone do to make their computer perform better? 1:15:05
- What can someone do to make their phone perform better? 1:17:10
- What is malware? 1:18:51
- Why you should read before clicking Next when installing software 1:19:41
- Increasing PC performance with MSCONFIG. 1:23:07
- How to quickly install multiple PC programs at once. 1:25:57
- How do VPNs work and what does my ISP know about my Internet activity? 1:27:08
- What VPN provider would you recommend? 1:30:18
- Why do I have to plug a USB cable in six times before it goes into its port? 1:30:47
- How do you handle project management and learning new skills? 1:31:38
- Final tips & tricks recommendations from Matt 1:36:55
SELECTED LINKS FROM THE EPISODE
- Funny: Whitehouse.com used to be a porn site
- Helpful: How to have lag-free streaming media/gaming by prioritizing bandwidth
- Interesting: Explore smart home devices
- Helpful: Strongest signal Internet router I’ve ever used
- Interesting: Why you should get a Mesh network
- Interesting: After Hurricane Sandy, This Brooklyn Neighborhood Reinvented Community Wifi with a Mesh network
- Cute: Follow Matt Tochterman’s corgi’s on Instagram: lilikoimcgilliganthecorgi
- Interesting: Train networking game: Ticket to Ride
- Funny: Rick and Morty – What is my purpose?
- Funny: IT Crowd – Have You Tried Turning It Off And On Again?
- Funny: pebkac
- Funny: Layer 8 issue
- Interesting: MacGyver
- Helpful: How To: Cable Management
- Helpful: CCleaner Free Version
- Helpful: Malwarebytes Free Version
- Funny: IT Crowd – Browser
- Helpful: Speed Up Windows 10 with MSCONFIG
- Helpful: Install or Update Multiple Apps at Once with Ninite
- Interesting: What is a VPN and How Does it Work?
- Helpful: The Best VPN Service Provider in 2019: NordVPN
QUESTION FOR YOU
If any listeners have experience with optimizing their network and/or computer, I’d love to hear from you…
What tips and tricks can you share to help your Internet and computer perform better?